Distribution network and access channels in retail segment
As at 31 December 2017, the retail branch network of PKO Bank Polski SA consisted of 1,132 branches grouped in 11 regional divisions and 8 retail banking offices. Compared with the end of 2016, the total number of retail branches decreased by 47. Optimization of the branch network is carried out continually, and the final decisions on a branch remaining on a particular micro-market is made based on the economic rationale for its operation, taking into account the development potential of that micro-market. This optimization is of a multi-faceted nature, comprising activities such as changing the character of the branches or reducing their number. The process of reducing large branches is accompanied by the universalization of smaller branches and the transformation of small branches into agencies in justified cases.
Operating data of the retail segment
| 31/12/2017 | 31/12/2016 | 31/12/2015 | 31/12/2014 | 31/12/2013 | Change 2017/2016 | Change 2017-2016 | |
|---|---|---|---|---|---|---|---|
| Number of branches in retail segment | 1 151 | 1 198 | 1 238 | 1 280 | 1 147 | -3,9% | -47 |
| retail branches | 1 132 | 1 179 | 1 219 | 1 261 | 1 130 | -4,0% | -47 |
| regional retail branches | 11 | 11 | 11 | 11 | 11 | 0,0% | 0 |
| private banking offices | 8 | 8 | 8 | 8 | 6 | 0,0% | 0 |
| Number of agencies | 745 | 837 | 881 | 1 001 | 1 074 | -11,0% | -92 |
| Number of ATMs | 3 190 | 3 206 | 3 196 | 3 065 | 2 992 | -0,5% | -16 |
Branch network and agencies
The Bank is constantly improving customer service conditions in the branch network. In 2017, these activities focused on the modernization of branches and moving them to new attractive locations. As part of the projects carried out by the Bank and as a result of the experience gained, the universally applicable branch format is constantly evolving in the direction of optimal operating conditions, tailored to changing technology. The agency network is an important complementary factor to the network of branches and ATMs. As at 31 December 2017, PKO Bank Polski SA collaborated with 745 agencies and compared to 31 December 2016, the number of agencies dropped by 92. The decrease in the number of agencies is a continuation of the efforts to increase the sales network’s efficiency.
Sales network of the corporate segment
The sales network of the corporate segment comprises 32 Regional Corporate Centres concentrated in seven Corporate Macroregions and branches in the Federal Republic of Germany and the Czech Republic.
Operating data of the corporate segment
| 31/12/2017 | 31/12/2016 | 31/12/2015 | 31/12/2014 | 31/12/2013 | Change 2017/2016 | Change 2017-2016 | |
|---|---|---|---|---|---|---|---|
| Number of branches in corporate and investment segment | 41 | 40 | 40 | 39 | 39 | 2,5% | 1 |
| regional corporate branches | 7 | 7 | 7 | 7 | 7 | 0,0% | 0 |
| corporate centres | 32 | 32 | 32 | 32 | 32 | 0,0% | 0 |
| foreign branches | 2 | 1 | 1 | x | x | 100,0% | 1 |
The branch of PKO Bank Polski SA in the Czech Republic with its registered office in Prague commenced operations in April 2017. The branch in the Czech Republic is the Bank’s second branch abroad. The branch’s offer includes: maintaining current accounts, handling non-cash transactions, placing cash surpluses as deposits, short-, medium- and long-term financing and providing services in the area of liquidity management and trade finance products.