The external entities with which PKO Bank Polski SA and the Bank Polski SA Group cooperate are:
- entities providing banking services;
- suppliers of goods and services related to the ongoing procurement of the Group’s entities.
Cooperation with external entities in the area of banking activities
Operational risk related to outsourcing banking activities to external entities
The Bank conducts banking activities with the support of external entities as a result of which it is exposed to operational risk arising from outsourcing services to other entities.
In accordance with the Bank’s internal regulations regarding:
- operational risk management;
- contracting for the performance of activities for the Bank to external entities other than agents and intermediaries (outsourcing);
- cooperation with agents, brokers and online brokers,
the risk management related to outsourcing activities to external entities at the Bank applies to all stages of outsourcing, starting from planning the outsourcing of activities, through the selection of the entity that will perform the activities, the conclusion of the outsourcing contract, monitoring cooperation and ending the cooperation.
Within the framework of the operational risk management related to outsourcing services to external entities, the Bank, in particular:
- evaluates the contractor at the stage of selection of the external entity;
- ensures that the interests of the Bank and its customers are appropriately secured in contracts with contractors (including securing data which is subject to bank secrecy);
- ensures that the Bank and the contractor have contingency plans in place to ensure the continuous and uninterrupted operation of the activities encompassed by the outsourcing contract;
- supervises the performance of contracts, reports irregularities, calculates and monitors the KRI (Key Risk Indicator) index providing information about the scale of breaches of outsourcing contracts;
- evaluates the risk related to entrusting activities at the stage of planning the outsourcing of activities in the case of every material change in the contract and during the annual assessment of operational risk related to the performance of the outsourcing contract.
Operational risk management related to outsourcing services to external entities also takes place at other entities of the Group.
